This felt like a good safety net, in terms of damage limitation, and in a situation where fb might not respond to help requests, I’d certainly have their attention if they were failing to collect payments they thought were due. This means that Facebook would not be able to take the amount they said was still “outstanding”. Paypal were able to immediately de-authorise the link between my Facebook and PayPal account. Reflecting back, I think either form would have resulted in the same outcome, so it probably doesn’t matter which one you use. I ended up submitting my case via two different forms that both seemed appropriate. It turns out that there are various ways and multiple forms that you can use to alert Facebook about a hacked ads account. You won’t get to speak to anyone at Facebook. To speak to someone at Facebook would be very helpful. You want to make sure that you’re taking the appropriate steps and to be reassured that it will all be sorted out. It’s a personal violation and it’s very unnerving. Let’s face it, when this happens to you, you have been robbed.
#FACEBOOK HACKING FOR MONEY PROFESSIONAL#
I’m happy to conduct most interactions online and fully understand the “channel shift” ethos within a professional customer services setting.īut sometimes you just need to speak to a real person, don’t you? Reporting a hacked ad account to facebook.
With damage limitation in place, the next step was to address how I could get my money back. This could help you in future, so say yes.
#FACEBOOK HACKING FOR MONEY PASSWORD#
While you’re changing your password you can also opt in to get notified every time your account is accessed from a new source. Within a half hour, I’d received another email from PayPal, and guess who had taken more money? Yep, Facebook of course, and this time they had taken a further £42. The amount seemed about right, if a little higher than the limit I had probably set. I remember thinking that it seemed slightly strange, but assumed it was for the previous run of promoted posts I’d ran a few weeks prior. I received an email from PayPal informing me that Facebook had taken payment for the sum of about £22.
The first sign my fb ads account had been hacked Just dabbling, really.Īt the time my ads account got hacked, I had no ads of my own running, and the last one I ran was about three weeks prior. My entire history is limited to a handful of campaigns, and only ever spending small amounts (less than £20). I’ll also include some tips from any “lessons learned” along the way. So I decided to write up my experience in the hope that if it’s just happened to you, and your Facebook ads account has just been hacked, you might find this post and be reassured. Scarily, it was difficult to find much! There was one thread on a community forum inside facebook where someone had posed a similar question, but the lack of response was worrying… In the immediate aftermath of dealing with it as best as I could, I looked to the Web for stories about hacked facebook accounts, looking for reassurance that my case would probably be resolved. I’ve been online since the beginning of time (OK, about ’96) and to be fair, this is the first time anything like this has happened to me. Someone with bad intentions getting into your accounts. I recently had the unpleasant experience of discovering that someone had hacked my facebook advertisers account and set up an ad to spend £1200 per day! Here’s what I did about it, and the response I got back from Facebook.